The Conflict Advantage: Mastering the Five TKI Styles of Effective Conflict Resolution – Workplace conflict affects 85% of employees and costs organizations billions annually. When tensions rise, most professionals default to their go-to conflict resolution approach rather than effective strategies tailored to the situation.

This eye-opening workshop introduces the Thomas-Kilmann Conflict Mode Instrument (TKI®), revealing five distinct conflict-handling styles that can transform relational and team dynamics when strategically applied.

Discover how to analyze conflict situations, recognize others’ approaches, and consciously select the most effective resolution strategy to the situation at hand. Far from something to avoid, conflict—when managed skillfully—becomes your catalyst for better communication, innovative problem-solving, and stronger professional relationships.

 In this workshop, participants will:

• Discover the costs and far-reaching impacts of conflict in today’s workplace
• Learn the five distinct conflict-handling styles, based on the TKI
• Explore the strengths and disadvantages of each conflict-handling mode
• Discover their own go-to approach to conflict
• Learn adaptive strategies to best manage conflict in different situations